Advanced ICU Care

  • Desktop Support Specialist

    Job Locations US-MO-St. Louis
    Information Technology
  • Overview

    Advanced ICU Care, the leading tele-ICU provider in the United States, is seeking a highly motivated and talented individual to join our IT team as a Desktop Support Specialist located in our St. Louis, MO office. The Desktop Support Specialist will focus on providing hardware and software technical support for Advanced ICU Care’s end-users including troubleshooting of hardware/software and multiple client-server applications surrounding overall functionality of the virtual ICU® Program.  Provide 2nd level support to Clinical IT Support Specialist, including documentation, training and shift coverage when necessary.


    Advanced ICU Care® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 65 hospitals in 25 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visit


    Key responsibilities for this position include:

    • Clinical workstation, application and general PC support for AICU clinicians and office staff
    • Implementation (Go-Live Tasks) for new clients
    • Track the status of Help Desk calls/reporting for management
    • Communicate with customers in a timely manner regarding status of incidents and/or requests and resolution to problems.
    • Install and Configure new workstations in timely manner
    • Refer/Elevate issues to appropriate IT Staff if unable to resolve at local level.


    Requirements for this position are:

    • Understanding of the concepts with Audio-Visual applications over IP networks
    • Active Directory Experience Required
    • Proactively identify, and work with the AICU Engineering team, Data Centers and/or software vendor(s), to address customer service and performance issue
    • Bachelor’s Degree – Degree requirement can be substituted with equivalent work experience.
    • A minimum of three to five years technical experience



    Advanced ICU Care fuses a friendly and collegial work environment with high performance standards.  Our compensation plans include base salary, annual bonus opportunity and competitive benefit programs.



    Advanced ICU Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


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