Advanced ICU Care

Client Account Manager

Job Locations US-GA-Atlanta
Client Services


Advanced ICU Care (, a rapidly-growing telemedicine company, is actively seeking highly motivated individuals to join our team as a Client Account ManagerThe Client Account Manager is a clinical representative of the company and serves as the key point of contact with assigned Advanced ICU Care client hospitals. This position would ideally be located in the southeast, Georgia, South Carolina, North Carolina, Georgia, Virginia or Tennessee.

The Client Account Manager is responsible for establishing and cultivating strategic relationships within assigned accounts, coordinating communications with the client, developing and implementing clinical initiatives to drive performance improvement, and resolve issues that might arise with assigned accounts in a thorough and timely manner.


  • Principal point of contact between AICU Care and its client hospitals.
  • Responsible for cultivating and maintaining strong relationships with key hospital personnel, including ICU, medical teams and hospital leadership.
  • Work closely with assigned client hospitals to assess performance and implement collaboratively-developed quality improvement initiatives to improve patient care and ICU utilization.
  • Ensure ongoing client satisfaction through frequent communication and timely resolution of issues.
  • Coordinate cross-department communications and functions to drive successful outcomes and service delivery to client accounts.
  • During implementations, serve as the clinical lead responsible for development of workflows, formulary, and training initiatives, coordinate and deliver training to nurses and ICU staff, and serve as a liaison to clinical teams between Advanced ICU Care and the client.
  • Coordinate monthly, quarterly and annual reviews


  • Strong interpersonal skills with the ability to implement and manage change and build consensus in a collaborative, cross-functional team environment
  • Excellent communication skills, both written and verbal, necessary to ensure clear, timely and accurate communication with all levels of AICU Care staff and client hospital
  • Analytical, problem solving, and organizational skills necessary to balance multiple projects and accounts concurrently
  • Clinical knowledge and understanding of ICU operations
  • Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, PowerPoint and other common business-related software
  • Salesforce and Visio experience preferred
  • Strong writing, proofreading and communication skills
  • Five years of experience in healthcare industry; ICU setting preferred
  • Minimum two years of experience in an Account Management, Client Relations or similar role
  • Bachelor Degree Nursing is required. Advanced degree or certification highly preferred
  • RN experience, ICU preferred
  • Travel as necessary; approximately 25%


Advanced ICU Care fuses a friendly and collegial work environment with high performance standards. Our compensation plans include base salary, annual bonus opportunity and competitive benefit programs.


Advanced ICU Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed